Refund policy

We do not accept returns or exchanges for a change of mind.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at contact@soulbornbooks.com. We will try to help, but we cannot guarantee a change or cancellation after the order has been sent for fulfillment.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your book is damaged, has a printing defect, or is not the item you ordered, contact us within 14 days of delivery. Include your order number and clear photographs of the issue and packaging.

After reviewing the problem, we will arrange an appropriate replacement or refund at no additional cost to you.

Lost or significantly delayed orders

If tracking shows that an order was delivered but you cannot locate it, or if it has not arrived after the estimated delivery window, contact us at contact@soulbornbooks.com. We will review the shipment with the carrier and fulfillment partner before determining the next step.

Refunds

Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

This policy does not limit any rights you may have under applicable consumer-protection law.